Conflict can be difficult to navigate, but we have resources and services that can support you through times of conflict. There are many different causes of conflict and they cannot all be addressed in the same way. Conflict Resolution Services provides several different types of support for you as a student. If you are interested in using one of these services, please call 541-346-0617 or e-mail crs@uoregon.edu.

Facilitation: Brings larger groups together to plan for the future, address difficult issues and make decisions. The facilitator’s role includes helping participants identify important issues, provide a process to address those issues, and create a safe environment in which all voices can be heard.

Mediation: Conflict mediation involves bringing two or more people together to resolve their differences. A mediator serves to facilitate communication and assist those involved to identify their needs, clarify the important issues, explore options, and negotiate an agreement. A mediator does not take sides or make decisions, but works with everyone involved to find a way to move forward in a positive direction.

Conflict Coaching: Allows students, faculty, and staff to meet individually with a conflict resolution professional to discuss a difficult situation and brainstorm strategies to address the conflict. A main focus of conflict coaching involves assisting participants in building and exploring skills to address situations involving conflict outside of mediation and facilitation.

Restorative Justice: Assists students who seek to repair the harms created through their actions. The process brings together the offender and those directly and indirectly harmed by the offender’s actions to promote understanding and reach an agreement on how the offender can repair the harm. We collaborate with courts in Eugene and Lane County to assist students in taking accountability for their actions while planning for future situations.

Neutral Observer Program: This program trains volunteers to serve as impartial observers during campus events such as rallies, protests, or demonstrations. Observers provide an unbiased report of their observations in the event “critical incidents” occur that may require future action.

Lending Library: We also have a lending library with over 500 books that are available for you to check out. Subjects include but are not limited to organizational development, facilitation, conflict resolution, restorative justice, mediation and family mediation, neuroscience, and mindfulness.